Returns Policy

Returns are handled by the merchant or supplier that sold the item, not by smtgltd.com. This page explains how smtgltd.com can assist with return-related questions and what remains outside its control. For help, contact contact@smtgltd.com.

Our role

smtgltd.com operates as an affiliate decision-support intermediary. It is not the merchant or seller. When you contact us, we receive your request and can forward it to the relevant merchant or supplier if appropriate. The merchant or supplier remains responsible for the external transaction and its commercial decisions.

Any purchase, checkout, payment, or order placement happens on the external merchant or supplier site, not on smtgltd.com. Depending on the offer, the relevant merchant or supplier could be a retailer, a marketplace seller, or a manufacturer.

How we can assist

We can help route a request to the relevant merchant or supplier. For example, you may ask about a delivery status, whether an item can be returned, or how to contact a manufacturer about a warranty. Whether an item is eligible, when it may be available, how long something takes, how delivery is handled, and what happens with a return, refund, replacement, or warranty all depend on the merchant or supplier and its terms.

Contacting us about a return

• Email contact@smtgltd.com with a clear summary of the issue.
• Include the merchant or supplier name, order reference if available, and the item details.
• Please avoid sending full card numbers, CVVs, banking credentials, or payment passwords.
• We can receive and forward your request to the relevant merchant or supplier. We cannot promise that a return will be approved, how long it may take, or that a refund or replacement will be provided.

What the merchant or supplier decides

The merchant or supplier is responsible for deciding whether a return is allowed, explaining how to return an item, deciding on refunds, and setting related timelines. These matters depend on its terms and can vary by merchant or supplier and by the specific offer.

Important information

smtgltd.com operates as an affiliate decision-support intermediary. It is not the merchant or seller. The external merchant or supplier controls the commercial terms. This includes availability, payment, fulfilment, delivery, returns, refunds, replacements, and warranties.

For help, email contact@smtgltd.com. We can take your request and pass it to the relevant merchant or supplier, but the response and outcome remain outside the control of smtgltd.com. When you contact us, please leave out full card numbers, CVVs, banking credentials, and other sensitive payment details.