Shipping & Delivery

smtgltd.com provides affiliate decision-support and does not act as the merchant or seller. This page explains how shipping and delivery matters are handled when you use our site to reach an external merchant or supplier. Any purchase, payment, or checkout step takes place on the external merchant or supplier site, not on smtgltd.com.

Who handles shipping and delivery

Shipping and delivery are handled by the merchant or supplier. This includes dispatch, carrier selection, delivery estimates, delivery changes, and delivery resolution. The relevant merchant or supplier may be the retailer, marketplace seller, or manufacturer named on the external offer.

How our intermediary support works

If you have a delivery-related question, you can contact contact@smtgltd.com. We can receive your request and forward it to the relevant merchant or supplier. The merchant or supplier remains responsible for the external transaction and its commercial decisions. We do not control the merchant or supplier, and timing or outcomes depend on that merchant or supplier and its terms.

What to include in a delivery request

To help route your request, include clear details about the issue and the external offer. You may contact us about a delivery-status question, a return-eligibility question, or a warranty-contact question.

• Your name and preferred contact details.
• The merchant or supplier name, if known.
• The order reference or offer reference, if available.
• A short description of the delivery issue or question.

Do not send full card numbers, CVVs, banking credentials, or payment passwords in a support request.

Important information

smtgltd.com is an affiliate decision-support service, not the merchant or seller. The external merchant or supplier sets commercial terms, availability, eligibility, payment, fulfilment, delivery, returns, refunds, replacements, and warranties, and is responsible for dispatch, carrier selection, delivery estimates, delivery changes, and delivery resolution. For delivery-related help, email contact@smtgltd.com; we can receive and forward your request, but timing and outcomes depend on the merchant or supplier. Do not include full card numbers, CVVs, banking credentials, or other sensitive payment data in a support request.