Contact

Use this page to contact smtgltd.com for assistance with an external merchant or supplier offer. smtgltd.com acts as an affiliate decision-support intermediary and is not the merchant or seller. We can receive your enquiry and forward it to the relevant merchant or supplier when relevant.

How to contact us

Email contact@smtgltd.com with a clear summary of your question. Include the merchant or supplier name, the external offer details, and any relevant reference number if you have one. Do not send sensitive payment data such as full card numbers, CVVs, banking credentials or payment passwords.

What we can help with

We can help route questions about an external offer. Examples include a delivery-status question, a return-eligibility question, or a warranty-contact question. We can also help clarify which party is identified on the external offer, such as the retailer, marketplace seller or manufacturer.

What happens after you contact us

When you email us, we receive your request and review the details you provide. If your request relates to an external merchant or supplier, we can forward it to that party when relevant. The merchant or supplier remains responsible for the external transaction and its commercial decisions.

What we do not handle

smtgltd.com does not process orders, payments, shipping, returns or warranties. We do not manage orders or provide live order updates. Purchase-oriented actions continue on the external merchant or supplier site rather than through an on-site checkout. Eligibility, availability, timing, delivery, return, refund, replacement and warranty outcomes depend on the merchant or supplier and its terms.

Important information

smtgltd.com is an affiliate intermediary that supports decisions; it does not act as the merchant or seller. Commercial terms, availability, payment, fulfilment, delivery, returns, refunds, replacements and warranties are set by the external merchant or supplier and its terms. For assistance, email contact@smtgltd.com. We can receive your request and pass it to the relevant merchant or supplier, but we do not control their response or the outcome.