Privacy Policy

This page explains how smtgltd.com handles personal information when you contact us for assistance. smtgltd.com is an affiliate decision-support intermediary, not the merchant or seller. We do not process orders, payments, shipping, returns, refunds, replacements, or warranties. Our role is to receive your request and forward it to the relevant merchant or supplier when relevant.

Information we receive

When you contact contact@smtgltd.com, we may receive your contact details, the content of your message, and details about your request. Examples include a delivery-status question, a return-eligibility question, or a warranty-contact question. We use this information to respond to you and, where relevant, to forward your request to the retailer, marketplace seller, or manufacturer identified on the external offer.

How we handle requests

We can receive your request and pass it to the relevant merchant or supplier. We do not control the merchant's response or outcome. Eligibility, availability, timing, delivery, return, refund, replacement, and warranty outcomes depend on the external merchant or supplier and its terms. Purchase-oriented actions continue on the external merchant or supplier site rather than through an on-site checkout.

What not to send

Please do not send sensitive payment data when seeking assistance. This includes full card numbers, CVVs, banking credentials, or payment passwords. We do not need this information to route a request.

External sites and your choices

External merchant or supplier sites have their own privacy practices, and their terms apply to any transaction you choose to make. If you have questions about how a merchant or supplier handles your information, contact that merchant or supplier directly. You can contact us at contact@smtgltd.com if you need help routing a request.

Role and responsibility

smtgltd.com is an affiliate decision-support intermediary, not the merchant or seller. Commercial terms, availability, payment, fulfilment, delivery, returns, refunds, replacements, and warranties depend on the external merchant or supplier and its terms. For assistance, contact contact@smtgltd.com. We can receive your request and forward it to the relevant merchant or supplier, but we do not control the merchant's response or outcome.