Order Tracking

smtgltd.com is an affiliate decision-support intermediary. We are not the merchant or seller, and we do not run an on-site order tracking service. This page explains how to ask for help with an order-status question and how we can pass your request to the relevant merchant or supplier.

Our role

When you contact contact@smtgltd.com, we can receive your request and forward it to the retailer, marketplace seller, or manufacturer identified on the external offer. The merchant or supplier remains responsible for the external transaction and its commercial decisions, including order status, carrier information, delivery, returns, refunds, replacements, and warranties. We do not process orders or payments, and we do not manage shipping, returns, or warranties. Purchases and related actions continue on the external merchant or supplier site, not through an on-site checkout on smtgltd.com.

What you can ask about

We can help route questions such as a delivery-status question, a return-eligibility question, or a warranty-contact question. Eligibility, availability, timing, delivery, return, refund, replacement, or warranty outcomes depend on the merchant or supplier and its terms.

How to request assistance

• Email contact@smtgltd.com with a clear subject line, such as “Order status enquiry”.
• Include the merchant or supplier name, the order reference if you have it, and a short description of the issue.

We can receive the request and forward it to the relevant merchant or supplier where appropriate. The availability and timing of status information depend on that merchant or supplier.

Important information

smtgltd.com acts as an affiliate decision-support intermediary. It is not the merchant or seller.

Terms for availability, payment, fulfilment, delivery, returns, refunds, replacements, and warranties come from the external merchant or supplier.

You can contact contact@smtgltd.com for assistance. We can receive your request and pass it to the relevant merchant or supplier, but the response and outcome remain with that merchant or supplier.

Order-status and carrier details come from the merchant or supplier. smtgltd.com does not offer on-site order tracking.

Please do not include full card numbers, CVVs, banking credentials, or other sensitive payment data in a support request.